Customer Satisfaction; two words that have been screamed in retail stores more times than anyone cares to count, produced so many research reports you won’t be able to go through them in one lifetime, and have, clearly, monopolised the internet. Suffice it to say, customer satisfaction is key to your business survival. Business are forced to take a ‘listen’, not ‘tell’, approach to their customers or see them walk out the door on their way to a competitor.
Therefore, the plight of business owners that want to take advantage of the boundless growth enabled by going online, is to implement returns management processes that are satisfactory and beneficial to both their business and their customers through the art of negotiation.
Efficient returns management » is a must and your processes should adapt to the environment you operate in, enable growth, and foster client eccentricity.
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